Welcome to ABOVETEK Customer Support! We are dedicated to ensuring you have the best experience with our tech accessories. Below, you'll find solutions to common issues, answers to frequently asked questions, and ways to contact us for further assistance.

Common Issues and Solutions

1. Product Setup for Models TS-396B/W, TS-196B/W, TS-116B/W, TS-119B/W, TS-398B/W

To assemble the AboveTEK ball joint, please follow the provided steps in this guide: Assembly Instructions.

2. Missing Parts/Item Damaged

Please contact us immediately. Provide your order ID and a brief description of the missing components. We will initiate a refund or send a replacement without delay.

3. Frequently Asked Questions (FAQ)

Q: Are there any tablet models that are not compatible with the TS-138B/W, TS-238B/W, TS-338B stands?

A: Yes, the following models are not compatible with these stands:
● iPad Mini 6th generation
● Lenovo Tab P11
● Samsung Galaxy Tab S6 Lite
● Samsung Galaxy Tab A7 10.4
● Samsung Galaxy Tab A3
● Samsung Galaxy Tab A8
● Kindle Fire 10
● Amazon Fire HD

Q: What is the maximum thickness that the TS-138B/W, TS-238B/W, TS-338B stands can accommodate?

A: These stands can hold devices up to 0.5 inches (1.27 cm) thick. Please check that your tablet or its case does not exceed this thickness to ensure a proper fit.

Q: What should I do if I lose the keys to my stand?

A: Each stand is provided with two unique, specially designed keys that cannot be replaced. Please keep them in a safe place to avoid loss.

Q: Do I need to use the lock to secure my iPad in the stand?

A: Yes, the lock must be engaged with the keys to ensure that your iPad is securely held in place.

Q: Can the TS-136B/W, TS-196B/W, TS-116B/W, TS-398B/W stands accommodate an iPad Pro 12.9 inch?

A: No, these stands are not suitable for a 12.9 inch iPad Pro. We recommend our larger bracket, TA-2B, which fits devices ranging from 5.9" to 9.2" in width or height. This bracket is also compatible with AboveTEK models TS-136, TS-196, and TS-116. For more details on the TA-2B bracket, please visit: TA-2B Bracket on Amazon.

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Return & Warranty Information

Money Back Guarantee - Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered.

Limited Warranty - All quality-related defects on items sold directly by AboveTEK or AboveTEK’s authorized distributors and retailers are covered with free repair or replacement within 12 months of delivery.

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