Common Issues and Solutions

1. Product Setup for Models TS-396B/W, TS-196B/W, TS-116B/W, TS-119B/W, TS-398B/W

To assemble the AboveTEK ball joint, please follow the provided steps in this guide: Assembly Instructions.

2. Missing Parts/Item Damaged

Please contact us immediately. Provide your order ID and a brief description of the missing components. We will initiate a refund or send a replacement without delay.

3. Frequently Asked Questions (FAQ)

Q: Are there any tablet models that are not compatible with the TS-138B/W, TS-238B/W, TS-338B stands?

A: Yes, the following models are not compatible with these stands:
● iPad Mini 6th generation
● Lenovo Tab P11
● Samsung Galaxy Tab S6 Lite
● Samsung Galaxy Tab A7 10.4
● Samsung Galaxy Tab A3
● Samsung Galaxy Tab A8
● Kindle Fire 10
● Amazon Fire HD

Q: What is the maximum thickness that the TS-138B/W, TS-238B/W, TS-338B stands can accommodate?

A: These stands can hold devices up to 0.5 inches (1.27 cm) thick. Please check that your tablet or its case does not exceed this thickness to ensure a proper fit.

Q: What should I do if I lose the keys to my stand?

A: Each stand is provided with two unique, specially designed keys that cannot be replaced. Please keep them in a safe place to avoid loss.

Q: Do I need to use the lock to secure my iPad in the stand?

A: Yes, the lock must be engaged with the keys to ensure that your iPad is securely held in place.

Q: Can the TS-136B/W, TS-196B/W, TS-116B/W, TS-398B/W stands accommodate an iPad Pro 12.9 inch?

A: No, these stands are not suitable for a 12.9 inch iPad Pro. We recommend our larger bracket, TA-2B, which fits devices ranging from 5.9" to 9.2" in width or height. This bracket is also compatible with AboveTEK models TS-136, TS-196, and TS-116. For more details on the TA-2B bracket, please visit: TA-2B Bracket on Amazon.